Jewelry Essentials | James & Sons

Shipping Times & Rates

James & Sons accepts online orders to addresses within the United States only. To ensure the secure delivery of your order, we will not ship to P.O. boxes.

For addresses within the United States, the following charges apply:

We are pleased to offer complimentary shipping on all orders over $150. For orders under $150, we offer a flat shipping rate of just $8.00. Please allow 5-7 business days.

Return Policy

Online Return Policy

Tudor Watches:
All Tudor watches are final sale and not eligible for return.

Rolex Certified Pre-Owned Watches:
The return policy for Rolex Certified Pre-Owned watches is 5 business days. Online Rolex Certified Pre-Owned watch purchases are accepted for full refund if returned in new, sell-able condition within 5 days after the date of purchase. Returns must be accompanied by the original sales invoice along with any certificate, packaging, or gift.

Jewelry:
If, for some reason, you are not happy with your jewelry purchase, James & Sons offers complimentary shipping for any item that you would like to return. A return shipping label is included in your package. Simply place that label on the outside of your box, ensure that it's secured, and then drop it off at the nearest FedEx location.
Online jewelry purchases are accepted for full refund if returned in new, sell-able condition within 30 days after the date of purchase. Returns must be accompanied by the original sales invoice along with any certificate, packaging, or gift.

General Information:
Once we receive your returned item and it is accepted, your refund or exchange will be processed. Upon receiving your return, the item and collateral material will be reviewed by our Inventory Department. Please note that items showing signs of wear or those that have been altered, resized or damaged in any way cannot be accepted for return. Special ordered or custom made items, and resized or engraved items may not be returned. We will credit your original method of payment excluding shipping charges within 2 weeks of receiving your return.
Please make sure to securely package and fully insure any returns along with original sales invoice and packaging materials. Return packages that are improperly packaged or uninsured will not be accepted. We are not responsible for loss or damage of return shipments in Transit. Please make sure to include your Reason for Return.
You also have the option to return your item at any of our retail stores. To see our location information, click to contact us.